OUTLET PROMOTIONS
CONTACT US
Address: 8/F, Phase 1, Austin Tower, 22-26 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
Contact number: 27211190
Email: Customer@newaykb.com.hk
Working Hours: 9:00am - 7:00pm
Customer Enquiry
Since 1993, the core of Neway Karaoke Box mission has been adhering to the spirit of customer-oriented service. We depend on our customers for comments on the quality of our services and advice for improvement. We look forward to your valuable feedback to help us in our quest for perfection in service quality.
Neway Karaoke Box services team included 1500 staffs that were fully trained in professional customer service. We aimed at impressing service from our heart towards our customers. In order to understand our customers’ needs in services of Neway , we have established the variety of monitoring mechanisms to help increase services level of Neway; we have dedicated "mystery customer survey" and "customer service hotline".
By 2007, we were very privileged to become the first both awarded "ISO9000 Quality Management System" and "ISO10002 Complaints Handling System" Karaoke Company in Hong Kong.
The purpose of established "ISO10002 Complaints Handling System" is enhancing the ability of our employees to resolve complaints in a consistent, systematic and responsive manner, thereby to achieve customers’ satisfaction.
To provide excellent services, we would like to seek for your valuable advice on our products and services. Your comments would motivate and leads us to be one of the best service corporations.
Performance Pledge
If customer service department was received customer’s appreciation / complaint/ opinion / expectation / enquiry. Customer service department is committed to reply customers within 7 working days.
Contact Us
If you would like to have more information on Neway services or share with us your views and suggestions, you may contact our Customer Service department through the following channels:
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Email： |
customer@newaykb.com.hk |
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Customer comments： |
www.newaykb.com (To Contact Us)
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Fax： |
8140 0092 |
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Letter： |
(I) You may post to 8/F, Phase 1, Austin Tower, 22-26 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong - To Customer Service Department |
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(II) You may send to the branches, the staff will forward as the customer service department |
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Customer Satisfaction Survey form： |
You may receive at the each branches reception |
另設Whatsapp訂房及
查詢 : 97544032
另設WhatsApp 預約及查詢 :5498 3416
另設WhatsApp 預約及查詢 : 97241446
New Territories (pre.Emperor Plaza)
另設WhatsApp 預約及查詢 :64695210
另設Whatsapp訂房及查詢:
627 23 504
Address: 8/F, Phase 1, Austin Tower, 22-26 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
Contact number: 27211190
Email: chunglai@newaykb.com.hk
